Membership Freeze & Withdrawal

Full refunds are issued only when programs are cancelled by the Town of Blackfalds.

Monthly

Members may freeze their membership for medical reasons with no penalty provided there is still one (1) week minimum remaining on the membership. No refunds, prorated or otherwise may be permitted.

Annual

Members may have unlimited freezes placed on their membership for the reason of their choice provided there is still one (1) week minimum remaining on the membership,

If you would like to freeze your membership, please fill out the Membership Freeze Request and return to Guest Services.

Monthly

Annual

Medical - Members may withdraw from their membership for medical reasons with no penalty. The remaining fees will be prorated provided there are still 3 weeks minimum left on their membership. Processing of the refund will only take place once the medical note has been received and per the indicated date on the note.
Relocation - Members may withdraw from their membership if they have moved more than 50 km away from Blackfalds. The remaining fees will be prorated provided there are still 3 weeks minimum left on their membership. Processing of the refund will only take place once the proof of new residency has been received.

Refunds may be requested by the user and left as a credit on account, for up to one (1) year, for future use. Refunds, when able, will be issued back to the original credit card or issued via cheque which will take up to three (3) weeks to process.
If credits on the account remain after one (1) year they will be automatically paid out if over $25. If the credit on account is under $25 the credit will be forfeited.